A lot of us (myself included), proclaim competency in good user experience skills. However, this is more often than not substantiated on an ability to pick holes in existing experiences created by others: “That thing has poor UX because…”.
I’ve recently been thinking however, we all too easily forget that the real art of “good UX” is being able to actually create a remarkable experience.
With enough time and attention to detail, I believe anyone is capable of creating a great user experience. However, the skill aspect comes into how much effort is required to do so. Take this simple, visualised approach to crafting a user experience.
Regardless of the initial creation, with enough passes through the blue area it’s conceivable anyone could ultimately end up at having created a good experience. The two skills required are firstly an ability to answer “No” at the assessment junctures (the easier part) but also the rate and number of iterations that it takes to reach your result of “Good UX”.
Another factor is how ruthless you are at saying “No that is not remarkable yet” and the level to which you consider “Good UX”. These are of course extremely subjective considerations and will vary from person to person and context to context.
Thinking about UX in this regards makes me lower my perception of how “Good” my UX skills are. I feel competent at identifying when an experience can be improved (the picking holes bit :P), have a very high standard to what I would consider a “remarkable UX”, but am definitely not the greatest at the production and refinement stages. Fortunately in my professional work, I put myself in a position where I can leverage my strengths and work with others on the creation/refinement part to maximise efficiency through this loop.
This is an area I am focusing on in my own time on side projects but all these areas are skills we call all always improve on.
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