I recently involved myself in the sharing of frustrations about shocking customer service from banks and telecoms providers in the UK with Aral.
Today I had some troubles with one of our customer’s emails apparently not being received, we use MDaemon mail server. I hit a brick wall and called the guys at ZenSoftware who we purchased the software through… in fact I called them three times and emailed them once. Every time they told me exactly what I needed to know. The one time I called and couldn’t get through they returned my call within 10 minutes and my email was also responded to almost immediately.
I figure people don’t tend to shout about good customer service so have decided to start mentioning positive experiences as well as bad.