Shout about GOOD service
Published on October 6th, 2006 by DannyT. Filed under Business, HostingI recently involved myself in the sharing of frustrations about shocking customer service from banks and telecoms providers in the UK with Aral.
Today I had some troubles with one of our customer’s emails apparently not being received, we use MDaemon mail server. I hit a brick wall and called the guys at ZenSoftware who we purchased the software through… in fact I called them three times and emailed them once. Every time they told me exactly what I needed to know. The one time I called and couldn’t get through they returned my call within 10 minutes and my email was also responded to almost immediately.
I figure people don’t tend to shout about good customer service so have decided to start mentioning positive experiences as well as bad.
Aral Balkan
October 10th, 2006 at 4:15 pm
Hey Dan, I couldn’t agree with you more. Thanks for sharing!